Email update sent 11th october 2021

We are open, ready to receive our wonderful guests and as always in a safe, supportive and political neutral way.

I have intentionally left this email until today as there has been so many changes and the latest one occurred today which benefits many guests.

Below is how our salon will be operating to ensure that we meet our obligations to protect our team and guests. 

What we can't change

• From today, guests who have a single dose of Covid-19 vaccination are able to be provided with normal services at our salon.  Those who are exempt from vaccination are also able to receive normal servicing.  Guests will be sent a form prior to their appointment which requires completion to indicate that they meet the current government guidelines for service to be completed.  Guests will be reminded on entry to indicate their validity of entry to a team member.
• From 1st November 2021, guests are required to be double vaccinated to receive normal services at our salon.  The above conditions will still be in effect.  After this date, if a guest has no vaccination or still only a single dose for Covid-19, we are unable to provide in salon services and can provide you with take home toners and colours made specifically for your needs, root touch up items and shampoo and conditioners all via CLICK AND COLLECT.
• From 1st December 2021, all guests are able to return to normal salon services.

Please be aware that the above is consistently changing and may still change.  Dates are not set in stone and nor are the requirements.  Should the requirements change, we will update you via email.  We sincerely hope that we can welcome everyone back earlier than anticipated.

What we can change

• You hair and mental well being.  This is something that we can definitely be accountable for and have full control over at all times.  If you want more cut off, you want to be darker/lighter or just need some r n r.....we got you covered there.

We have been so supported by all our guests throughout these crazy times and for that I AM SO TRULY THANKFUL.  The love felt by you all has been wonderful so THANK YOU from our entire team for your patience, respect and consideration in all your dealings with us.

Zane, Sammy, Gillian, Kate & Caitlyn

Images Hair & Beauty Banora

3/34 Oyster Point Road

Banora Point NSW 246

55130800

www.imageshair.com.au

We are BACK OPEN commencing work 9am sharp Wednesday 29th September 2021.

THANK YOU for your continued support and for your efforts in being flexible regarding rescheduling.  I can say wholeheartedly that every reschedule was met with kindness and empathy.  It was so overwhelming the kindness and support so THANK YOU.

***** PLEASE NOTE THAT THERE HAVE BEEN ADDITIONAL APPOINTMENTS BECOME AVAILABLE THIS WEEK....THESE CAN BE VIEWED VIA OUR ONLINE BOOKING SYSTEM BY CLICKING HERE - FEEL FREE TO MOVE YOUR FUTURE BOOKING FORWARD.  FIRST IN FIRST SERVED BASIS *****

IMPORTANT INFORMATION FOR YOUR RETURN

• With the lifting of restrictions, we are still limited to 5 clients CURRENTLY.  This will change in December.  All bookings were taken with this in place previously so there should be NO problems moving forward.
• Many will need additional services due to extended times between services.  We will of course quote all services prior to appointments.
• Please ensure that if you cannot make your appointment that you respond swiftly to your reminder so that others may take advantage of the cancellation time slot.  We have many guests who would welcome an earlier appointment.  Cancellation policies will be strictly adhered to regarding no shows or same day cancellations as per our terms of service during this time.
• Please be sure to book your next appointments in advance at checkout.  This is to ensure that you do not miss sought after Christmas appointments and to ensure that if there is further lockdowns that you are on our list to reschedule.
• Masks and QR check in via Service NSW app is still in place. 

Above all we can't wait to WELCOME you back into the salon.

Let try to make salon conversation about anything other than COVID.  Topics would include.....maybe we could have a topic of the day:

• Chris Hemsworth....or Liam (happy with either)
• The weather.... glorious sun...welcome
• Bee's....you know I am a nerd and can tell you how women rule the world
• Chickens....got you covered there too
• Chris Hemsworth....Did I already mention him?
• What you would do if you won the lottery.....including how you could incorporate us into it?
• What you would like for Christmas?
• Where you plan on staycationing?
• Beach or Bush?
• So many more....but did I mention Chris Hemsworth as a suitable topic?

If you would like to commence booking future appointments now, CLICK HERE or the button below.

BE SURE TO BOOK IN ADVANCE FOR ZANE AS SHE IS DUE TO HAVE SURGERY IN EARLY NOVEMBER AND WILL BE UNAVAILABLE FOR 2 WEEKS POST OP.  THIS SURGERY HAS ALREADY BEEN MOVED TO ACCOMMODATE LOCKDOWN AND WON'T BE ALTERED A THIRD TIME.

Information on the roadmap to reopening NSW can be found HERE.

You can find a video on how to make online bookings below if you are new to doing it.

WELCOME BACK!!!

Zane, Sammy, Gillian, Kate & Caitlyn

Images Hair & Beauty Banora

3/34 Oyster Point Road

Banora Point NSW 246

55130800

www.imageshair.com.au

As you may or may not be aware, today the NSW government has advised that Tweed/Byron LGA will enter lockdown from 5pm.

The initial lockdown period is set at 7 days.

CLICK HERE FOR CURRENT NSW REGIONAL LOCKDOWN INFORMATION

Although we worked tirelessly to ensure that our guests were not without their hair needs tended to, we are now again having to cancel any forthcoming bookings and reschedule.

We understand this is difficult for everyone who is a guest to our salon, has loved ones whom they cannot see and for all those affected during this pandemic.

Zane will be reaching out from Thursday onwards to any guest booked this coming week to reschedule.  Please be patient in receiving your call as it takes time to accommodate every guests needs.   Priority will be given to those booked during the LOCKDOWN period where space permits.

It is suggested that you alter and make any new appointments using our online booking system.  An instructional video is attached below for your information.

CLICK HERE TO MAKE AN ONLINE BOOKING FOR YOUR APPOINTMENT

Our team is with you during this difficult period and we wish you health.  We would like to extend you THANKS and well being as well as a speedy return to some normality.

Zane, Sammy, Gillian, Kate and Caitlyn

Images Hair & Beauty Banora

3/34 Oyster Point Road

Banora Point NSW 246

55130800

www.imageshair.com.au

As per todays announcement, we are BACK OPEN commencing work 9am sharp Saturday 11th September 2021.

We want to say a HUGE THANK YOU to you all for taking phone calls of re-scheduling, booking online for the first time, waiting for your appointments due to silly COVID lockdown and of course....for SUPPORTING our SMALL BUSINESS.

Because of you all, you have kept a team in employment, increased our ability to employ additional team and allowed us to continue to do what we love doing.

SOME HOUSEKEEPING ON YOUR RETURN

• With the lifting of restrictions, we are limited still to 5 clients as per the restrictions still in place for hairdressers and nail salons.  This means that there may still be some appointments that need alterations as we are not able to follow the 1 per 4sq mtr rule that was in place prior to lockdown.  I apologise in advance for the position that this places us all in.
• We have allowed additional timing and many of you will need additional services due to extended times between services.  We will of course quote all services prior to appointments.
• Please ensure that if you cannot make your appointment that you respond swiftly to your reminder so that others may take advantage of the cancellation time slot.  We have many guests who would welcome an earlier appointment.  Cancellation policies will be strictly adhered to regarding no shows or same day cancellations as per our terms of service during this time.
• Please be sure to book your next appointments in advance at checkout.  This is to ensure that you do not miss sought after Christmas appointments and to ensure that if there is further lockdowns that you are on our list to reschedule.
• Masks and QR check in via Service NSW app is still in place.  Whether we like this or not, we endeavour to provide a safe environment for our team, guests and extended community. 

Above all we can't wait to WELCOME you back into the salon and find out about all the projects that you have completed.

If you would like to commence booking future appointments now, CLICK HERE or the button below.

Information on current restrictions can be found HERE.

You can find a video on how to make online bookings below if you are new to doing it.

Lets get your hair PUMPED and WELCOME BACK!

Zane, Sammy, Gillian, Kate & Caitlyn

Images Hair & Beauty Banora

3/34 Oyster Point Road

Banora Point NSW 246

55130800

www.imageshair.com.au

As per todays announcement, all hairdressers are in  mandatory closure until Friday 10th September 2021 12.59pm.

Many of you are aware that our already very busy salon  was booked well in advance, and now this current closure presents new  challenges.

To aid all guests in navigating online booking, below  you will find a video on 'how to book online' so           you are able to make bookings for times and days, which best suit  you.

Please be aware that to accommodate as many bookings as  possible without disruption, your bookings may need to be spread  across multiple stylists.  

Zane will commence contacting guests from Monday via phone to confirm bookings and alter any guest who has an upcoming  booking that has not been rescheduled already.

We have again opened additional hours and will continue  to do so with additional team working to support the many displaced appointments due to this extension.

⇉⇉ CLICK HERE TO GO TO ONLINE BOOKINGS ⇉⇉

We understand that your hair may be in need of some much    needed LOVE at this time....although we can't assist with many  services currently, we can assist with some colour and any product needs that you may have.

On Wednesday 1st September and Thursday 2nd September  between 3pm and 4.30pm, the salon will be opened for CLICK  AND COLLECT for your product needs.  To aid in  your colour needs, we can provide you with a 'refresher'.  A  Care X Chameleon mask personalised with your own colour formula to  hydrate and leave a glaze of colour every time you use it OR for GREY  COVERAGE we can provide you with Colour WOW.  It  is revolutionary and you can see how AMAZING it is by watching the   video below.  We have LIMITED SUPPLY of BLONDE, DARK BLONDE,   LIGHT BROWN, MEDIUM BROWN AND DARK BROWN available for $49.95.

PRE  ORDER YOUR PRODUCT/COLOUR HERE 

Again, thank you for your continued support and patience           whilst we all navigate our new world.  We are all thinking of you and each other.  Be well.

Zane, Sammy, Gillian and Kate

Images Hair & Beauty Banora

3/34 Oyster Point Road

Banora Point NSW 246

55130800

www.imageshair.com.au

Its true.....we are closed for another week, but like before we are here to talk if you need? 

Please be sure to give us a call on the salon number 0755130800 if you need someone to talk to.  It is diverted to our mobile and we are here to chat if needed.

As you can imagine, transferring fully booked weeks will be difficult.  Please be as flexible as possible when Zane commences rescheduling from Monday onwards. We have opened additional hours and all team will be working overtime to have the least amount of disruption to your shedule.  UNFORTUNATELY Essential Energy has decided that they need to perform works on our area Wednesday 1st September causing us to CLOSE on this date. We understand that this is not ideal but like always....we get through it with big smiles and your full support and understanding.

We encourage you to reschedule your bookings direct through our online booking system to select the most suitable day and time.  Click the following link to be taken to our online booking system ⇉⇉  {{trigger_link.eNNuwGOeUMx1NsqwnFlE}} .

Each change to information which affects our salon and its operation will be updated to you via text, an email and via our website.  Please check your junk mail and add us to your allowed senders list so you don't miss important updates which may affect you.  In excess of 1000 text and email messages are being sent each update and we would hate for anyone to miss important information pertaining to them.

The below links are provided as a community service and helpful guide only.  Our views on vaccinations, restrictions and COVID in general are impartial. 

We are so thankful that everyone is being supportive of each other in this border community and across the 'mexican' border also.   We THANK YOU for continuing to support us as a small business of 8 years.  It couldn't of happened without you all.

Zane, Sammy, Gillian and Kate

Images Hair & Beauty Banora

3/34 Oyster Point Road

Banora Point NSW 246

55130800

www.imageshair.com.au

Firstly, THANK YOU for your continued patience while we all work through this difficult time together.   Please be sure to give us a call on the salon number 0755130800 if you just need someone to talk to.  It is diverted to our mobile and we are here to chat if you need someone.

Secondly, we would like to acknowledge that there is SO much information out there and that is what leads to confusion and panic.

Our salon has been through this before and we only make decisions based on FACTS which are put forward by Governments decision.  Whether we believe that these are the right way or not, it is what we are bound by.

Some of our Queensland guests have reached out with confusion over crossing borders, vaccinations and how they will ever get to see the inside of our salon again!  The situation is always evolving, therefore we can't speculate on anything but the NOW.

Provided below is current information which will assist both our QLD guests and NSW guests with relevant answers to questions which we have had and links on where to find this information on the QLD and NSW government websites.

Please note, that although this information may not pertain to you individually, we are providing this to all our guests as a community service and helpful guide only.  Our views on vaccinations, restrictions and COVID in general are impartial. 

We are in a sh**** situation and are doing the best we can.

Much love to you all, and we look forward to seeing you all in the salon really soon.

Zane, Sammy and Gillian

Images Hair & Beauty Banora

3/34 Oyster Point Road

Banora Point NSW 246

55130800

www.imageshair.com.au